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What does Reconditioned Mean?
How long does it take to process and ship orders?
How do I track my packages that have been shipped?
Which shipping method do you offer?
What is the delivery time for orders?
Do you collect sales tax?
How do I know what's in stock on your website?
Are your products new or reconditioned?
Unlocked Cell Phones - Frequently Asked Questions
What is your return policy on Cell Phones And Cells Phone Accessories?
Google Checkout
Why is shipping so expensive?


What does Reconditioned Mean?
Reconditioned products are restored to the exact manufacturer specifications by the original manufacturer in a certified refurbishing center. In addition, these products typically come with the added advantage of a manufacturer warranty. These items have been returned to original manufacturers for various reasons: use in field tests, use in sales displays, and cancellations. They are then cleaned, quality checked and tested twice. They are also serviced, if needed, in the original manufacturer's certified refurbishing center.

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How long does it take to process and ship orders?
Orders are usually processed and shipped within 1 to 2 business days. If an order is placed prior to 9:00 AM PST, the order may be shipped the same day.

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How do I track my packages that have been shipped?
Once the package was shipped a tracking will be posted in your account. You will also receive an email notification.

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Which shipping method do you offer?
FedEx Ground and FedEx 2nd Day are the available shipping options.

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What is the delivery time for orders?
The delivery time depends on the shipping method selected and your destination. Please refer to FedEx time in transit information for each shipping option.

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Do you collect sales tax?
Yes, we collect sales tax on orders shipped to California only.

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How do I know what's in stock on your website?
All of the products listed on AlphaLion.com are in stock unless specified otherwise.

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Are your products new or reconditioned?
All product listings will state whether a product is new or reconditioned. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, some items come with a 30, 60 or 90 day manufacturer's warranty. The warranty is serviced direct by the manufacturer.

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Unlocked Cell Phones - Frequently Asked Questions
* Unlocked cell phones are "SIM Card" phones that you can use with your existing Cingular, AT&T, T-Mobile or other GSM based account. Simply remove the SIM card from your existing phone and insert it into the Unlocked Phone. * Unlocked phones can replace an old or lost phone you got from your provider, or give you the ability to use a new cell phone model not offered by your provider. No new contract is needed to upgrade to a new unlocked phone. Having an unlocked phone also means you can switch providers without having to purchase a new phone! * Please remember, unlocked phones are only designed to work in GSM Networks, such as Cingular, AT&T and T-Mobile. Unlocked phones will not work with CDMA carriers such as Sprint, Nextel or Verizon. Please contact your provider for further questions regarding GSM compatibility. * For best results with domestic Cingular / AT&T service, select a phone that uses the GSM 850 frequency. * For best results with domestic T-Mobile service, select a phone that uses the GSM 1900 frequency. * If you are an international traveler, purchasing an Unlocked Phone which uses GSM 900 & GSM 1800 frequencies means you can purchase Pre-Paid SIM cards overseas and avoid high overseas usage fees charged by domestic carriers.

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What is your return policy on Cell Phones And Cells Phone Accessories?
This policy is applicable ONLY to the return of cell phones and cell phone accessories. This policy will not apply to any other merchandise in the product catalog. For the policy on all other merchandise, please refer to the additional product return policy Cell Phones Information: GSM vs CDMA and Frequency concerns. AlphaLion.com tries to provide the best quality of support for our customers, and with the large variety of cellular phones we offer, there are some factors you should be aware of. A large part of our cellular inventory consists of GSM phones. Some GSM (Global System for Mobile Communications) providers include Cingular, Tmobile, AT&T, etc… A GSM network differs from a CDMA (Code Division Multiple Access) network in several ways, the easiest to distinguish by being that a GSM phone requires a SIM card (which is not included). SIM cards can be obtained from your provider. When purchasing a GSM phone you should take into consideration which bandwidth frequency is available in your area. Please contact your service provider for assistance. The frequency coverage depends on the area and your service provider. GSM cellular phones only run on 4 possible frequencies, 850/900/1800/1900. Quad Band phones can run on all 4 frequencies, Tri Band phones will only work on 3 out of the 4 frequencies, and Dual Band phones will only work on 2 out of the 4 frequencies. 850/1900 are US frequencies, and 900/1800 are international frequencies. The majority of our Tri Band phones are 900/1800/1900 which means they work internationally as well as on a US 1900 frequency (850 frequency will not work). Please check with your provider for details on the frequency in your area prior to placing your order. Phones returned due to frequency issues are subject to approval and a 20% restocking fee. All phones intended for use with carriers other than GSM networks are marked accordingly. As the majority of phones we offer are international models, and are not assigned to one specific carrier, unless marked otherwise, the GSM phones can be used on any GSM network: Cingular, Tmobile, AT&T, etc… However for best service from your cellular phone, the above frequency regulations must be observed. *Cell phones which are marked as unlocked ( being international phones ) are not capable of working on the internet. They are not enabled to browse the internet and will not be able to access it. AlphaLion.com also provides you with certain CDMA and IDEN phone models which work with the provider specified ion the item description. All phones intended for use with CDMA and IDEN networks are specifically marked. PLEASE NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Please refer to the return policy for further information. DOA cell phones: For the return of any Dead On Arrival cell phone AlphaLion.com must be notified within 7 business days of the receipt of the merchandise. This type of return may come back only for exchange without exception. Please note: The cell phones represented on AlphaLion.com are international models and will hold no manufacturer warranty. Select models may be taken to a nearby manufacturer service center to be serviced at the recipient’s expense.

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Google Checkout
* Stop creating multiple accounts and passwords. With Google Checkout™ you can quickly and easily buy from stores across the web and track all your orders and shipping in one place. * Shop with confidence. Their fraud protection policy covers you against unauthorized purchases made through Google Checkout, and they don't share your purchase history or full credit card number with sellers. * Control commercial spam. You can keep your email address confidential, and easily turn off unwanted emails from stores where you use Google Checkout.

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Why is shipping so expensive?
eCrater does not allow us to use our normal method of calculating shipping, which is FedEx's actual rate. In addition to the actual shipping cost, we have $1.50 handling charge per order. Also, if the order total is over $100, we require the order to be signed for. There is a $3.00 fee from FedEx to get a signature. If your actual shipping and handling costs are lower than what was charged during checkout, we will refund the difference through Google Checkout to your credit card.

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Last Updated: 13 Jun 2008 11:56:47 PDT home  |  about  |  terms  |  contact
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